bought a product and it never downloaded to my account for me

[mrgoodbar104]

as of 03/01/2017 i had bought the sand point sounds for my campaign im going to run and it was 3.99. i have not received this download on my account for a day now and am wondering why.

[Katina Davis]

Hello MrGoodbar104,

Thanks for letting us know! I'm sorry to see that the download isn't working properly; it seems that there was an issue retrieving the code from our system. I'm going to have to ping our contact over at Syrinscape to get a new code generated, but once I hear back from him, I can send you the code and you should be able to redeem the sound set as usual.

Just let me know if there are any further questions or concerns that you may have in the meantime, and I will be happy to help out.

Thanks, and have a wonderful day!
Katina