Hello,
I placed Order 4211691 but the shipping address is wrong. How can I get this corrected before this product ships?
Thank you,
Customer Service Representative
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Hi Steven,
Thank you for letting us know about this! I noticed that your preorders were split off into separate orders by our system, so I've moved them both to a new order, #4221863. I'll go ahead and send you a confirmation email for this order in just a moment.
I'll be happy to help adjust the address that the order is destined for. It looks like we have a couple on file for you, so if you'd like to confirm which one it is, I can change that on our end. (Please don't put the whole address on the messageboards; maybe just the name of the street).
If you'd like it to be sent to an address that's not listed on your account already, you'll want to either give us a call or send us an email with that address.
Other than that, the order should be all fixed. Just let me know if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.
Thanks!
Katina
Hello Katina,
Thank you for your help. I have sent an e-mail with the updated information.
Have a good day!
Steve
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Customer Service Representative
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Alrighty!
I saw your email and got your address updated, so you should be receiving a new confirmation email in just a moment. Let me know if anything needs to be adjusted, and I'll be glad to take care of it. Otherwise, I'll be happy to help with any further questions or concerns that you may have.
Thanks, and have a great day!
Katina