Order # 4127582

[sl_UwU]

I still haven't received any items from this order (6 items total in the order), which I placed Novemeber 2nd.

[Katina Davis]

Hello Sarah,

Thank you for letting us know about this! I'm sorry to hear that your shipments have not arrived, but I've looked through our returns, and I don't see them here either. Unfortunately, we don't have tracking information available for international orders, so I cannot track it down. My best guess is that the items are still in limbo in the postal system somewhere. I'm sorry for the inconvenience!

It looks like the last book from the order is still pending, as we have not yet hit the release date when we can start shipping it. What I'll do is put replacements for the rest of the items in with that book, so that they'll all be sent together. If you do receive some of the items in the meantime, just let us know and we can cancel the replacements.

I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out as best I can. Thanks, and have a great day!

-Katina

[sl_UwU]

Thank you Katina. I was also wondering, if all of the items are shipped together, would it be possible to get reimbursed for the shipping and handling that i paid before, back when my order was suppose to ship in (i believe five?) different shipments?

[Katina Davis]

Hi Sarah,

It looks like the reason your items were sent out in different shipments is because you had preordered all of the books for Strange Aeons, which were sent out as they were released. Since that is the case, they would not have been able to send together, unless you had bundled them all to wait until all of them were released. I'm sorry for the confusion!

In order to compensate a bit for the confusion, I've marked the replacement order with free shipping.

Just let me know if there's anything else I can help out with in the meantime. Thanks!