Order 4151867

[alkatrazshock]

I'm sorry it took awhile, but I just noticed that this for some reason never made it to me, I did just move to a new house, but all my other mail from everywhere else has found its way here no problem, so address definitely shouldn't be the problem... The tracking says that it was returned to you due to bad address... basically, I'd clearly like my item, after all I wasn't even refunded when it was sent back to you, so i'm kind of surprised that I haven't heard from you all before having to realize this on my own... Anyways, simple solution, ship it back to me, the address is correct as far as I can see after checking it multiple times, [ADDRESS REDACTED] .... I don't think I should be charged any additional shipping or fees due to the problem not being on my end, I did everything I was supposed to do, which was set the new address, which I did, and it was the address in the shipping notice email, and ive never had to sign for anything, so me not being home shouldn't have been an issue either...

[Katina Davis]

Hello alkatrazshock,

Thank you for letting us know about this! We have not yet received your return, which is why we had not contacted you about it yet. We typically email as soon as we process a return shipment, but they can occasionally pile up.

I will go ahead and set up a replacement in your sidecart to be sent out with your next subscription shipment, at no additional charge. Since we have the address on file as you entered it and the USPS declared it to be insufficient, you may want to check with them to see why the shipment was marked as undeliverable. If you need to make any changes to your address, you should be able to do that in your Account Settings, but I'd be glad to help if it's being stubborn.

Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be glad to help out.

Thanks!
Katina

[alkatrazshock]

Katina Davis wrote:

Hello alkatrazshock,

Thank you for letting us know about this! We have not yet received your return, which is why we had not contacted you about it yet. We typically email as soon as we process a return shipment, but they can occasionally pile up.

I will go ahead and set up a replacement in your sidecart to be sent out with your next subscription shipment, at no additional charge. Since we have the address on file as you entered it and the USPS declared it to be insufficient, you may want to check with them to see why the shipment was marked as undeliverable. If you need to make any changes to your address, you should be able to do that in your Account Settings, but I'd be glad to help if it's being stubborn.

Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be glad to help out.

Thanks!
Katina

Sounds good, now the replacement in the sidecart you mentioned, it will still have the promo included right? cause for me that is sorta the selling point for my subscription, and I'm actually still in skulls in shackles, so there is no real rush for me to get the deck asap, I'm more concerned with making sure that everything that should be there, is there

[Katina Davis]

alkatrazshock wrote:

Katina Davis wrote:

Hello alkatrazshock,

Thank you for letting us know about this! We have not yet received your return, which is why we had not contacted you about it yet. We typically email as soon as we process a return shipment, but they can occasionally pile up.

I will go ahead and set up a replacement in your sidecart to be sent out with your next subscription shipment, at no additional charge. Since we have the address on file as you entered it and the USPS declared it to be insufficient, you may want to check with them to see why the shipment was marked as undeliverable. If you need to make any changes to your address, you should be able to do that in your Account Settings, but I'd be glad to help if it's being stubborn.

Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be glad to help out.

Thanks!
Katina

Sounds good, now the replacement in the sidecart you mentioned, it will still have the promo included right? cause for me that is sorta the selling point for my subscription, and I'm actually still in skulls in shackles, so there is no real rush for me to get the deck asap, I'm more concerned with making sure that everything that should be there, is there

Yep! Both the deck and the promo are in your sidecart, so they should both be heading out with your next subscription shipment. If you get your order confirmation email and you don't see the promo, just let us know and we can make sure to give it a nudge into the order. :)