| Acererak3 |
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I had a problem with Order 4111812. One of the platinum 100 coins has the face that's supposed to be on the copper coins. One of the platinum 10 coins is actually a platinum 1 coin. I didn't order any 1 value coins.
The error left me with only 9 correct 10 value platinum coins and only 9 correct 100 value platinum coins. I emailed a picture to illustrate the problem. I don't know how to attach it to this post. Thanks for your help resolving this matter.
Katina Davis
Customer Service Representative
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Hello Acererak3,
Thank you for letting us know about this! I've taken a look at your email and will be setting up a replacement order to be sent out to you shortly. Once it's been shipped, our warehouse should send you a confirmation email to let you know that it's on the way.
Just let us know if there's anything else we can help out with.
Thanks!
Katina