I originally responded to a Customer Service email with the below text. I've not heard back from them, so I thought I should post here. This was sent on November 1st.
I just received the notification email detailing that I can download the PDFs in this order. However, the Crimson Throne collected edition isn't there as something I can download. I was trying to preorder it so that I could get the PDF being an active subscriber. I sidecarted the book when I was ordering and it got moved from order 4086913(dated as October 5th). Is there any way I can get the PDF without paying the additional 40$ since I would have gotten it, had I not sidecarted the item?
Thank you,
-Adam
Customer Service Representative
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Hello Adam,
Thank you for bringing this to our attention! I've taken a look into your order, and it does seem that it was put through early enough to have received the PDF. Your order should have been eligible for the PDF, even if it was in the sidecart.
Since our system didn't grant the file automatically, I've now granted it to your account and you should see it available in your downloads. Just let me know if you're unable to access it, and I'll see what i can do to help out.
Thanks, and have a great day!
Katina
It worked! Thank you so much!