Order # 4092984

[RedSinister]

Ive emailed about this issue, but haven't gotten a response.

I started a subscription for Mummy's Mask starting with the add on pack. An expired credit card was still on my account so it came back with unable to charge. I updated with a new card but it still lists as pending.

Do I need to cancel the subscription and start over?

Thanks for any help.

[Katina Davis]

Hello RedSinister,

Thanks for letting us know! We've been a bit backed up in our inbox recently, so I apologize that we have not yet gotten back to you. We appreciate your patience!

I've taken a look into your order, and it seems that the updated payment method had not been pushed through to the order successfully yet. I've fixed this, and it looks like the card was authorized just fine, so your order should be ready to go any time now. I'll go ahead and give it a nudge so that our warehouse knows to get it out the door as soon as possible. Once they've processed the order for shipping, you should receive a confirmation email to let you know that it's on the way.

Please note that we do not actually charge for your order until it ships out, so if you see something that looks like a charge on your account, it is most likely just a temporary authorization. Charges are not finalized until you receive your shipping confirmation email. For more information about our authorization process, please visit our authorization FAQ here.

I hope this helps! Just let me know if there are any further questions or concerns that you may have, and I'll be glad to help out.

Thanks!
Katina

[RedSinister]

Great!! Thanks for the help!