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Hi! I just wanted to check if it was possible to confirm that my shipment was indeed sent last Tuesday. I never got a notification email that the items were shipped, but my account shows that the order was completed.
We have a convention event this coming weekend and anticipated having Mummy's Mask for it based on the shipping timeline, and I'm just trying to figure out if that's something I need to reschedule now. And since I wasn't provided a tracking number, I have no way of checking myself. :)
Thanks!
Customer Service Representative
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Hello ThreeEyedSloth,
Thanks for the question! It seems that your order did leave our warehouse on the 4th, so it should be reaching you any time now. Unfortunately, we don't have tracking information available for it, but it was estimated to take between 2 - 5 business days in transit. That should put it arriving in the next day or two.
I would say it's probably best to give it a little extra time to arrive. If you still have not received it by the end of tomorrow, please let me know and I'll see if there's anything I can do to help you track it down.
Otherwise, please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina