Order 3996867


Customer Service

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Pathfinder Battles Case Subscriber; Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Hi,
This order seems to be hung up in pending status somehow. I already have access to download everything except the items in the Raging Swan October 2013 Bundle.

Order #3996867

Thanks!

Paizo Employee Customer Service Representative

Hello Aventhar,

Thank you for bringing this to our attention! After doing some investigating, it seems that you just so happened to order this at a time where we were having some trouble with digital bundles. Therefore, when your order went through, the PDFs weren't granted to your account correctly.

Never fear! I've granted the PDFs to your account manually, and they should all be showing up just fine now. Go ahead and look through your My Downloads page to verify that everything is looking alright now, and let me know if anything is still missing.

Otherwise, don't hesitate to ask if there are any further questions or concerns that I may assist you with.

Thanks!
Katina

Dark Archive

Pathfinder Battles Case Subscriber; Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Thanks Katina! As always- you guys are awesome!

Katina Davis wrote:

Hello Aventhar,

Thank you for bringing this to our attention! After doing some investigating, it seems that you just so happened to order this at a time where we were having some trouble with digital bundles. Therefore, when your order went through, the PDFs weren't granted to your account correctly.

Never fear! I've granted the PDFs to your account manually, and they should all be showing up just fine now. Go ahead and look through your My Downloads page to verify that everything is looking alright now, and let me know if anything is still missing.

Otherwise, don't hesitate to ask if there are any further questions or concerns that I may assist you with.

Thanks!
Katina

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