My Downloads - most have disappeared

[Tabrom]

Most of the items from "My Dounloads" have disappeared.

There were there the last time I download something (three days ago--Thursday, September 1--when I downloaded Strange Aeons 1 of 6).

But now when I log in, "My Downloads" only shows ten items. Over the years, I have purchased dozens of items (maybe more than 100), including the first 30 Adventure Path monthly volumes, last spring's "Humble Bundle," and many others.

Where did they all go? Can I get them back, please?? Thanks.

[Katina Davis]

Hello Tabrom,

I think I've figured out the problem here. It looks like you actually have two different accounts on Paizo.com, listed under different email addresses. I can see that one has your Adventure Path subscription attached to it, and the other has a number of PDFs including the Humble Bundle documents.

If you'd like, what we can do is merge the two accounts so that you have everything all in one spot. In order to do this, we'll need you to send an email to [e-mail] from each of the different email addresses, requesting that they be merged. For security purposes, we cannot tell you what the email addresses are, or give you any information about the accounts.

I hope this helps! Please don't hesitate to ask if there are any questions or concerns that I can assist you with, and I'll be more than happy to do so. If the request includes personal information, make sure to do it via email rather than the messageboards.

Thanks, and have a great day!
Katina

[Tabrom]

Thanks for solving my mystery!

I will send emails and merge the accounts.

Thanks!

[Tabrom]

I have sent emails from both accounts. Thank you!