"Originally expected to ship in an unknown time frame. "

[David knott 242]

I am seeing something on my Subscriptions page that I have not seen before. The first entry is a set of five items with the header "Originally expected to ship in an unknown time frame." Prior to the order for three items that I submitted yesterday, four of the five items were listed as part of the next item, "Expected to ship early September 2016."

The three items that I ordered yesterday were a recently released flip-mat and two future Campaign setting products, so I would have expected for the flip-map to be added to my September order and for the Campaign Setting products to be left in my sidecart for their release dates.

So -- assuming that none of the items now in the first group sell out before you spawn the September subscription orders, will the five items that appear to be in limbo be added to my September order by then?

[Katina Davis]

Hello David,

Thanks for bringing this to our attention! I believe that what you're seeing is just a result of our system being confused because the sidecart has lots of different items in it with different dates that we're expected to have them by. As far as I can tell, the 5 items you're seeing in the "expected to ship in an unknown time frame" section should be ready to go by the time your September subscription is generated. They all seem to have stock on hand, and since they're in your sidecart, the copies should be reserved for you so they won't sell out.

The best bet would be to keep an eye out for your September confirmation order once we start generating the subscription orders for the month. When you receive yours, take a look over it and compare it with your sidecart to make sure it is accurate. If anything seems like there are any missing (or extra) books, then just let me know and I should be able to investigate.

Otherwise, you should be all set. I hope this was helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.

Thanks!
Katina

[David knott 242]

Thank you very much.

I will check things over when the September order spawns and let you know if I see any discrepancies.