ORDER 4025586

[Philocrates]

It seems my frustration has come to a head at this point. A while ago I already posted a topic on this order given it was taking a good bit of time past the 2-7 days offered to ship. Well, while out on vacation they finally arrived and I went to pick the four posters ordered today.

This is the condition in which they arrived/had been packed. https://i.imgur.com/XZQo9K8.jpg

You will find a few more pictures here. https://imgur.com/a/r1w67

All of them are ripped, bent, tore to some degree. The Pathfinder 3.5 thrives poster is the worst off of the bunch and is just horrible. Given that the tube itself as perfectly fine and not bent in any fashion it looks as if they were packed without care and were ruined in that process(Likely a result of stuffing four posters into a single tube).

For the amount spent on the order and the shipping this is just ridiculous. The posters are all ruined and an eyesore at this point.

[Katina Davis]

Hello Philocrates,

Thank you for letting us know about this! I'm very sorry to see the condition that your posters arrived in, and I will definitely be passing the feedback along. I'm very sorry for any frustration or inconvenience that this may have caused.

In the meantime, I've got a replacement order set up to be sent out to you as soon as possible, and I've let our warehouse know to be extra careful with packaging. Once it's been processed for shipping, you should receive a confirmation email to let you know that it's on the way. If there is any damage to that order when it arrives, please let me know.

Please do not hesitate to ask if there are any further questions or concerns that I may assist you with in the meantime, and I will be more than happy to do so.

Thank you, and have a wonderful day!
Katina

[Philocrates]

Thank you for the quick reply, I appreciate you putting in the replacement order. No further concerns for now. I'll make sure to let you guys know how the next one arrives.