Hi,
I just started the AP subscription with Strange Aeons 1. I then started a new Module subscription with Gallows of Madness. When I bought it, I was given the option of shipping it on it's own, or shipping with my next subscription package. I chose the second, as I thought it meant that both books would be shipped together, but now I see that Gallows of Madness is set to ship with the next AP, Strange Aeons 2.
Is it possible to get that changed so that Strange Aeons 1, and Gallows of Madness ship together?
Kind regards,
Evan.
EJDean wrote: Hi,
I just started the AP subscription with Strange Aeons 1. I then started a new Module subscription with Gallows of Madness. When I bought it, I was given the option of shipping it on it's own, or shipping with my next subscription package. I chose the second, as I thought it meant that both books would be shipped together, but now I see that Gallows of Madness is set to ship with the next AP, Strange Aeons 2.
Is it possible to get that changed so that Strange Aeons 1, and Gallows of Madness ship together?
Kind regards,
Evan.
If it's not possible to combine them, could the module be moved out of the side cart and shipped on its own, instead of waiting until next month?
EJDean wrote:
If it's not possible to combine them, could the module be moved out of the side cart and shipped on its own, instead of waiting until next month?
I see the option to ship the module ASAP. I realise now that I can use that, if it's not possible to combine the shipping with the first AP.
I clicked the ship ASAP button, and now the Gallows of Madness module is not showing as to be shipped. Could this be added back, please?
This is all very frustrating.
Hello EJ,
Thank you for bringing this to our attention! I've taken a look into your account, and it seems that the system was being a bit stubborn. I've now moved Gallows of Madness into the order with Strange Aeons #1, and I'll be sending you an updated confirmation email in just a moment.
I apologize for any confusion or frustration that this may have caused. It should be in the shipping queue as we speak, and once our warehouse reaches it for shipping they should send you a confirmation email to let you know.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.
Thanks, and have a great day!
Katina
Hi Katina,
Thanks very much for sorting this out for me!
Kind regards,
Evan.
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