Problem with order #4009138

[Theryon Stormrune]

I had picked up my subscriptions at Gen Con last week. Included was the Horror Adventures. A few pages are misprinted in the book and I'd like to exchange it for a good copy.

Thanks.

[Katina Davis]

Hi Theryon,

Thanks for letting us know! I'll go ahead and get a replacement copy set up in your sidecart to be sent out with your next round of subscriptions. If you'd like to send in a picture of the misprints to [e-mail], we can keep tabs on the issue and make sure it's not more widespread.

Just let me know if there's anything else I can help out with in the meantime, and I'll be more than happy to do so.

Thanks, and have a great day!
Katina

[Theryon Stormrune]

Katina,

I'm so very sorry, I completely forgot to send the pictures of the book. I had put the book aside and just recently pulled it out and realized I hadn't gotten a replacement yet nor sent pictures to customer service. I will try to get them out within the next day.

Also, I would have though the replacement would have been sent since Aug 11 with either my class deck subscription or my card game subscription.

Thanks,
David

[Katina Davis]

Hi David,

Well it seems that I should be the one apologizing! It looks like I never finished setting up that replacement order to be sent out to you, so that is my fault. I'm very sorry for the mixup! I'll go ahead and get that set up and sent out as soon as possible. Sorry again for the delay!

Just let me know if there's anything else I can help with in the meantime, and I'll be glad to do so.

Thanks!
Katina

[Theryon Stormrune]

No worries, Katina.

I did send pictures of the misprinting and the wrinkled pages to customer service.

I got the notification of the order and shipment. Thank you very much.

David