Order 4025586 pending

[Philocrates]

It's been a week since I put in the order and I'd really like to know when my stuff will actually get shipped...

[Katina Davis]

Hi Philocrates,

Thanks for your question! I've taken a look into your order and it seems that everything is good to go, our warehouse just has not yet reached it in their shipping queue.

These items have a listed availability of shipping from our warehouse in 1 - 7 business days, which would put the shipment leaving by Friday. Our warehouse has been a bit slammed recently with subscriptions, sale orders, and preparing for Gen Con, but they should be getting to your order soon. Once they do, you'll receive a confirmation email to let you know it's on the way.

I hope this was helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help.

Thanks!
Katina

[Philocrates]

Okay... I hate to complain, but it's well past Friday at this point...

The only other time I have posted on this forum was for an issue like this as well, where I ordered some of the books and waited for three weeks with them stuck at pending before ultimately cancelling. Unlike with those books I can't exactly order these posters for my tablet so I don't want to cancel, but I'd really like a better answer to what is going on? Why is it that both times I have ordered for this site it goes well past the given shipping time?

I would like my posters shipped to me ASAP.

[Katina Davis]

Hello Philocrates,

Thank you for reaching out to us! I apologize for the inconvenience of the delay, but I've taken a look into your order and it seems that it is on a packing list and waiting to be boxed up as we speak. Unfortunately, I do not have a way to speed it up from there or tell you exactly how long it will be. Once your order is reached in the queue and scanned for shipping, you'll receive an automatic notification.

Again, I do apologize for the delay. In this case, it seemed to be a perfect storm of a subscription, a large sale, and Gen Con happening all at once. Keep in mind that we are not here on weekends, so today is the 2nd business day past when we expected the items to ship. We do sincerely apologize for any inconvenience, and will be getting your shipment underway as soon as we are able.

Please let me know if there is any further that I may be able to assist you with in the future, and I'll be happy to do so. Thanks!

-Katina