Two Pending Orders, Only Placed One Order


Customer Service


Hi,

My account shows that I have two pending orders but it only shows one order number as pending, 4019356. I'm trying to figure out if this order was placed twice. If so I need to cancel one of the orders.

Thank you
Bosefius

Paizo Employee Customer Service Representative

Hello Besefius,

Thanks for letting us know about this! I've taken a look, and it seems that the second order you were seeing was a blank order from about 2 years ago. I'm not sure why it was still hanging out on your account, but I have now removed it since it did not contain anything. You should now only see the one order pending.

Sorry for the confusion! Please let me know if there are any further questions or concerns that you may have, and I'll be more than happy to help out.

Thanks, and have a great weekend!
Katina

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