order 3890577

[ohiomedic]

My card was initially declined because I forgot to update it when I received a new card. I have updated the card information today, and it says status pending. I noticed on the order page though that it states transaction declined twice this morning. What is the status of my order? Was my card accepted?

[Katina Davis]

Hello ohiomedic,

Thanks for letting us know! I took a peek into your order, and it looks like the payment method had been successfully updated but our warehouse just hadn't gotten back around to it in the shipping queue yet. However, they were able to successfully charge and process your order earlier this morning! You should have received a confirmation email around 10am (PST). It should reach you soon!

Just let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help.

Thanks, and have a great weekend!
Katina