order 4000834

[Candide]

Monday I purchased "Syrinscape—Rise of the Runelords #3: "Hook Mountain Massacre" SoundPack" but it never showed up in my downloads. I have confirmation, it's order 4000834. I sent an email to the store email address yesterday but have not heard from them. Maybe just a site hiccup or do I need to do anything different since it's a Syrinscape product?

Thanks for any help on this,
-Adam

[Katina Davis]

Hello Adam,

It looks like this is due to an issue in our system at the moment. Our tech team is doing a bit of investigating and hopefully it should be corrected soon. Once we've got an update, we'll be sure to let you know what's going on. I apologize for any inconvenience that this may have caused.

Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.

Thanks, and have a wonderful day!
Katina

[Candide]

So it's been a few days. Have you heard anything from your tech team? If not, do you think I could get a refund?

[Katina Davis]

Hello Candide,

So sorry for the delay with this! We were still trying to figure out a few things with it, but I'll be emailing you in just a moment with more details. Just let me know if you have any questions in the meantime. :)

Thanks!
Katina