Please cancel my subscriptions after shipping: Pathfinder Adventure Path #108: Hell Comes to Westcrown (Hell's Vengeance 6 of 6) (PFRPG). Thank you.
Customer Service Representative
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Hello Cesare,
Thank you for letting us know! I've set your subscription to cancel after #108 is shipped. If you'd like to start the subscription back up in the future, you should be able to do so through the website.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina
Hello Katina,
It appears as if my subscription was cancelled prior to #108 being shipped and added into My Downloads as a PDF. Is there anything we can do to rectify this situation?
Also, I pre-ordered the Curse of the Crimson Throne hardcover. Does that come with the pdf as well? Thank you.
Cesare
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Customer Service Representative
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Hi Cesare,
Thank you for pointing this out to us! It looks like canceling the subscription in advance made it grumpy, so it was withholding that last book from you. I've got it all set up in an order to be sent out to you soon, and you'll get the PDF as soon as it ships.
As for the Crimson Throne hardcover, it only comes with the PDF if you have an active Adventure Path subscription and have preordered the book. I'm afraid that since your AP subscription was canceled, you would not get the PDF unless you were to restart the subscription. I apologize for any confusion of inconvenience that this may have caused.
I hope this has been helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.
Thanks!
Katina
Katina, thanks for sorting out the first issue!
Regarding the second: I did have an active subscription when I preordered the book...does that not count?
Thank you for looking into this.
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Customer Service Representative
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Hi Cesare,
Unfortunately, the subscription does have to be currently active in order to get the PDF with the book, and you have to have received the last volume that was released. I'm very sorry for any confusion or inconvenience that this may have caused.
Please let me know if there's anything else I can help with in the meantime.
Thanks!
Katina