Hi,
the post services managed to mangle the envelope so badly that two of the books are badly damaged. Path of the Hellknight has a bent and creased spine and a creased corner, and Scourge of the Godclaw has the lower corner of the spine so heavily creased that the back of the pages shows through. Is it possible to get a replacement for these?
Stefan
Customer Service Representative
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Hi Stebehil,
Thanks for letting us know about this! I'm sorry to hear that your books were damaged. If you'd like to send pictures to customer.service@paizo.com, we can take a look at those. Otherwise, I've got replacements set up in your sidecart, so they should be sent out with your next subscription shipment.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help.
Thanks!
Katina
Hi Katina,
thanks for your feedback on this, and setting up a replacement. I just took a few pictures and will send them right away.
Hi,
I picked up two shipments yesterday (strangely enough), one was the shipment with the replaced books. Thanks a lot for that!
Alas, all the books in the package have one corner bent, I guess due to rough handling during shipping. Not bad enough to warrant yet another replacement, but quite irritating, as I´m quite fussy about my (new) books. To be honest, I think I wouldn´t have bought them in that condition for new in a brick-and-mortar store.
It seems that the packaging method (with these annoying green chips) is not sufficient to withstand the long journey over here. Putting the books in the sturdy white envelopes and then into the box seems to work better. (But I guess that the packaging would need to be iron-plated to have the books safe...)
Stefan