Customer Service Representative
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Hello Infernal Reaper,
I've taken a look into your order, and it seems that everything is just fine. It's currently on a packing slip and should be sent out shortly. Once our warehouse has processed it for shipping, you should receive a confirmation email to let you know that it's on the way. Your charge is not actually finalized until the confirmation email is sent, so it should not be a problem if the payment authorization expires.
Since it's part of a subscription, it's not necessarily unusual to have it pending for this long. We generate all of our monthly subscription orders at the same time, and then allow a two-week period to get them all shipped out, though it does not usually take the full two weeks. We do not have control over where your order falls in the queue, so it could be towards the front one month, and towards the back the next.
If you're ever worried about how long your subscription is pending, we post a new subscription shipment thread each month in the Customer Service forums, detailing which items are being released as well as the timeframe that we expect to be generating and shipping subscriptions. We do try to keep the thread updated as best we can, so if we post that all subscriptions have been shipped and you have not yet received yours, then it's best to contact us. You can find June's subscription thread here.
I hope this helps! Your order should be on the way soon, but if there are any further questions or concerns that you may have in the meantime, please don't hesitate to let us know.
Thanks, and have a wonderful weekend!
-Katina