Paizo Order #1292722, #1292716 Single Email, Multiple Shipment?


Customer Service


On November 19, I received an email with the subject line "Paizo Order #1292722, #1292716 Shipment" that stated:

A Customer Service Email wrote:
"A package containing 11 items from Paizo Order #1292722 is about to ship from the Paizo warehouse via UPS Ground, estimated 4 to 5 business days in transit."

A single UPS tracking number was provided. This led me to believe that the two orders were being combined into either a single package, or a single shipment.

A single UPS tracking number was provided. Five days ago, I received a single package with four items, and using the provided UPS tracking number on ups.com states the package has been delivered. Checking my order history, #1292716 has four items, and #1292722 should have the remaining seven items.

Is there a tracking number available for the remaining seven items in order #1292722, or were the two packages supposed to be sent in the same shipment and I need to contact UPS or something?

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