| Kargool |
Hi, KODT issue 232 is out, but on your website you only have up to 227. This has been an ongoing issue for about a year now and I was wondering if you could look into getting a more regular update on this? Really enjoying the service you guys have provided so far, but slightly annoyed that its taking so slow to update.
Katina Davis
Customer Service Representative
|
Hey Kargool,
Thanks for bringing this to our attention! I'm sorry for any inconvenience that this may have caused. While I don't have a final answer yet on why these have been slow or when we may get more, I will be contacting our webstore folks to see if there's any insight they can give me. Once I have some feedback, I can let you know what the options are.
In the meantime, if we do get some of them in stock, they'll be put up on our site as soon as we receive them.
Please don't hesitate to ask if there are any further questions or concerns that you may have, and I'll be glad to help out.
Thanks!
Katina
| Kargool |
Hey Kargool,
Thanks for bringing this to our attention! I'm sorry for any inconvenience that this may have caused. While I don't have a final answer yet on why these have been slow or when we may get more, I will be contacting our webstore folks to see if there's any insight they can give me. Once I have some feedback, I can let you know what the options are.
In the meantime, if we do get some of them in stock, they'll be put up on our site as soon as we receive them.
Please don't hesitate to ask if there are any further questions or concerns that you may have, and I'll be glad to help out.
Thanks!
Katina
Thank you for your feedback Katina, as its been a week since you responded to me and there is no updates or feedback from you I assume that I will have to order them elsewhere?
Katina Davis
Customer Service Representative
|
Hi Kargool,
I'm sorry for the delay with this! It seems that there was a hiccup and the items were not showing in our system, but they should be available on our website now. They do still need to come in from the distributor but you should be able to place an order for them if you'd like.
You can find the newly-added issues 228 - 232 here.
Again, sorry for the delay in response. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.
Thanks!
Katina