On March 16, I placed my preorder (order 3905920) for the Curse of the Crimson Throne hardcover and put it in my sidecart. On May 8, I placed an order for three GM screens (order 3955174) and also placed them in my sidecart.
Later, I tried to remove the GM screens (and not the Curse of the Crimson Throne hardcover) from my sidecart to be shipped as soon as possible, wanting to have the screens ready for a group I'm starting. But when I attempted to move the GM screens, it took everything out of my sidecart, including Curse of the Crimson Throne, and put everything into an order together (order 3953790), which means it's not set to ship until Curse of the Crimson Throne is released in September.
Can order 3953790 be separated, with Curse of the Crimson Throne in its own order and the GM screens in another, so I can get the GM screens shipped as soon as possible? I'd appreciate it greatly. Thanks!
Customer Service Representative
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Hi there Rennaivx,
Thanks for letting us know about this! I've moved your GM screens into their own order (#3965250) and I'll be sending you a confirmation email for that in just a moment. Curse of the Crimson Throne should also be in it's own order (#3953790) and I'll send you a confirmation for that as well. Feel free to look over both of those orders to make sure everything looks right, and just let me know if something need to be fixed.
Our warehouse should send you a confirmation email once they've shipped the GM screens to let you know that they're on the way. If you decide you want the Crimson Throne book back in your sidecart to go out with a future subscription, just let me know and I can move things around.
Otherwise, you should be all set! Please don't hesitate to ask if there are any further questions or concerns that you may have, and I'll be glad to help out.
Thanks!
Katina