Order #3904267

[Matthew Hancock]

Hi all,

Why am I getting charged 36.85 in shipping for my two books in my subscription?

When I test order the books shipping is only 10.11 (not counting Canadian conversion).

Thanks,

[Katina Davis]

Hello Matthew,

Thanks for bringing this to our attention! I took a peek into your order, and I think what happened is that since there was a Beginner Box in the order, it had set the shipping to Priority. However, the Beginner Box was canceled and the shipping should have reverted back to the cheapest option, but it decided to be stubborn instead.

I'll go ahead and issue a refund for the difference ($26.74 USD) back to your payment method. You should see those funds appear on your account in 1 - 5 business days, depending on how quickly your bank processes the request.

That should take care of it! Please don't hesitate to let me know if there are any further questions or concerns that I can assist you with, and I"ll be more than happy to do so.

Thanks!
Katina