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Okay, I know you got way more orders than you probably had planned for, but this is a bit rediculous. I am refering to order number: 3865701. I would just like to know when it will be shipped and when it will arive.
Thank you though for the wonderful opportunity to donate like that. I am very impressed with what Paizo did here. Thank you
Customer Service Representative
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Hi Raven's Free,
Thanks for your question! I'm sorry for the confusion with your order, but the Beginner Box is currently on backorder. We went through our stock very quickly in the wake of the Humble Bundle, and are now working with our manufacturer to have a reprint of the product made and sent to us. Right now our best estimate is that we should be receiving those shipments around late June or early July. It could be earlier or later than that, and we'll try to keep everyone posted once we have more details from the printer.
In the meantime, your order should remain pending with no issues. We'll be working hard to get the Beginner Boxes sent out as soon as possible once we receive them. If you need to make any changes to the order in the meantime, our Customer Service department will be happy to help with that, since it will probably be easier for us to change orders manually.
Please note that we don't actually charge for items until they're processed for shipping, so you won't actually pay for the shipping of your order until we're ready to send it. If you saw what looked like a charge on your account initially, it was likely just a temporary authorization and has probably already expired.
For more information about our authorization process, please visit our authorization FAQ here.
I hope this was helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.
Thanks!
Katina