Customer Service Representative
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Hello Dylos,
Thanks for giving us a heads up! I've taken a look into your account, and it seems that Ultimate Intrigue has not shipped yet because it was put into your sidecart, so our system isn't recognizing it as needing to be shipped yet.
The way our subscriptions work is that all the orders are generated toward the beginning of the month (this month was the 10th and 11th), so any orders placed after that need to be manually combined with subscriptions. It looks like you started your subscription on the 15th and selected to have your book sent out 'with your subscriptions', which put the book into the sidecart. When subscriptions are generated, they'll look through the sidecart to see if anything in there can go, but since your book wasn't in there when it looked on the 11th, it got left behind.
If you'd like to get the book going right away, I can move it into it's own order and get it out the door to you. Otherwise, it'll remain pending in your sidecart until your next subscription order, which should be something in the Player Companion series. Just let me know if you'd like the book sent out, and I'll get it taken care of right away.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help.
Thanks!
Katina
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Customer Service Representative
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Hi Dylos,
Thanks for your response! I've got Ultimate Intrigue moved into it's own order, and I'll be sending you a confirmation email in just a moment. Feel free to look over that confirmation to verify that everything looks correct, and just let me know if anything should be adjusted.
Once our warehouse reaches it in the queue, you should receive a confirmation email to let you know that it's on the way. Please don't hesitate to ask if there's anything else I can assist you with in the meantime.
Thanks!
Katina