Order 3866725


Customer Service


I got this Begginer's Box all payed for on the 4th of March and apparently it is still pending (March 26th) for "Backordered products"? Pretty confused to be honest.

Paizo Employee Customer Service Representative

Hello Asaous,

Thanks for getting in touch with us! We were quite overwhelmed by the response to the Humble Bundle and went through our stock of Beginner Boxes much more quickly than we had anticipated. They are now on backorder while we wait for our manufacturer to do a reprint of the product and send it over to us.

Right now, our estimate is that we should be receiving our shipment sometime in June or July, though it could be earlier or later than that, depending on a lot of different factors. Once that reprint arrives, we'll be working as quickly as we can to get those Beginner Boxes sent out to everyone. I apologize for any confusion or inconvenience that this may have caused!

If you want to check out the contents of the Beginner Box before your order arrives, all of the player and GM materials are available for you to read in PDF form on your My Downloads page . You can also find supplementary material for the Beginner Box here.

Please note that we do not actually charge for your order until it ships out, so if you see something that looks like a charge on your account, it is most likely just a temporary authorization. Charges are not finalized until you receive your shipping confirmation email. For more information about our authorization process, please visit our authorization FAQ here.

I hope this was helpful! Please let me know if there are any further questions or concerns that you may have, and I will be more than happy to help out as best I can.

Thanks, and have a great day!
Katina

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