Order 3848689

[alkatrazshock]

my order is supposed to use store credit, which I definitely have enough to cover the price, however the order is saying something about the payment being declined and stuff, so pretty lost as to what is going on, I just want the money for this order to come from only the store credit, and if any came from anywhere else, I would like it returned

[Katina Davis]

Hi alkatrazshock,

Thanks for letting us know about this! I'm not sure why our system was getting a bit confused with your store credit, but I think I should have it untangled now. I think our system may have been confused because part of the order had shipped and the rest had not.

I've moved your Oracle Deck to a new order and made sure that the store credit will be applied. I'll be sending you a new confirmation email for that so you can look it over in just a moment. Once our warehouse has processed it for shipping, you should receive a confirmation email to let you know it's on the way.

Hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.

Thanks!
Katina