Re: Order 3901398

[Rhenthyl]

Just had an email saying my card was declined for the above order. I've just triple checked and the money is there, i've even rang my bank and they've said there's not been any attempt by you to take a payment.

Would you please double check my order and try it again, i've tried pressing the button but it tells me i need a valid payment method, which it is

Thanks

[Rhenthyl]

*bump*

Any news on what's happening here?

[Joana]

Customer Service wasn't working over the weekend, and when they get back in the office, they work from the bottom of the queue to the top. Bumping your thread moves you further back in the line.

That said, they ought to get to your issue today; they're just only now getting to the office in Seattle and are usually powering through the Customer Service forum by afternoon their time.

[Katina Davis]

Hi Rhenthyl,

We weren't here over the weekend, but I've responded to you in this thread so hopefully that should explain everything.

If there's anything else I can help out with, just let me know!

Thanks
Katina