Hello,
I'm trying to get my order over the $100 amount to take advantage of the discount shipping. My orders: 3896264 and 3636728 seemed to combine correctly, but 3899899 didn't seem to add on.
Can you please confirm all three orders will be shipped together and tell me the total (subtotal + shipping)?
Thanks
Customer Service Representative
|
Hello zag01,
Thanks for letting us know! I've taken a peek into your order #3896264, and I do see items from both order #3636728 and #3899899 in there. I'll go ahead and send you an updated confirmation email so you can see all the items that are currently in the order. Feel free to review the email and let me know if anything is missing, and I can make sure to get things fixed.
Otherwise, you should be all set to go! Once our warehouse has processed the order for shipping, you'll receive a confirmation email to let you know that it's on the way. Don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help you as best I can.
Thanks, and have a great weekend!
Katina
So it looks like they are combined now but my subtotal is over $100 and I'm still getting charged shipping. Will the discounted shipping credit (first $10) be applied when it actually ships?
|
Customer Service Representative
|
Hey there,
Looks like the shipping price was being stubborn, but I should have it all set now. I'm currently seeing the First Ten discount cover the whole shipping price, so the order total should be $104.55. I've just sent you the updated confirmation email, so you should see that change reflected there.
If that discount doesn't remain for some reason, just let us know and worse case scenario we'd be able to refund you the difference. (But it should be just fine now.)
Thanks for keeping an eye on it! Just flag me down if there's anything else you need help with. :) Thanks!
Got the email. Looks good for now. Thanks.