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I've looked in more detail at what I saw on the checkout screen.
To clarify, my March subscription was 5 items, 2 packages. Standard Postal Delivery. Estimated Shipping & Handling: US$41.20
After I bought more items my expected March shipment was 19 items, 5 packages. Standard Postal Delivery. Estimated Shipping & Handling: US$123.71
However, my order now implies it is coming in one big package?
Shipping & Handling
19 items. Estimated package weight: 14 lbs. Shipping & Handling: $103.34
This does not work for me as the single package incurs customs and biosecurity fees of ~NZ$150 (US$100)
So I'd rather have the 5 packages as I was expecting on the checkout.
Thanks in advance
Glen
Customer Service Representative
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Hello Glen,
Thank you for bringing this to our attention! I've taken a look into your order and I'll be glad to help out.
Since you were quoted a different shipping method and price in the checkout, I can go ahead and change your order back to the shipping method that you had intended to use. I will go ahead and get that taken care of, and you'll receive an updated confirmation email in just a moment to reflect those changes. Take a look over that confirmation, and let me know if anything needs to be changed.
Please note that we are not allowed to alter shipping methods solely for the purpose of avoiding/reducing customs fees.
I hope this helps! Please let me know if there are any further questions or concerns that you may have, and I'll be more than happy to help out as best I can. Thanks, and have a great weekend!
-Katina