Hey Paizo CS-Team!
I received the 'Order has spawned' email today, but would like to request someone looking into the shipping costs.
I know that the hardcover makes this month be expensive, but maybe if the splitting of the Order would be different, it might be a little cheaper?
Currently the order is split into a) the AP-Volume and b) the Hardcover, Campaign Setting and Comic.
I'd hope that splitting it the following way might be cheaper: a) the Hardcover, and b) the AP, CS and Comic.
(That way might even be a way for me to avoid having to pay taxes on both packages).
If you have time to look into this, I'd appreciate it.
Thanks,
Customer Service Representative
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Hello Franz,
Thank you for letting us know about this! I've taken a look into your order, and it looks like our system has actually grouped your packages in the most efficient way. Our software is designed to put your items into the least amount of boxes for the cheapest possible shipping, and in this case it has done just that.
I've done some investigating, and to send the same books split up the way you proposed would actually cost about a dollar more to ship, and it would still be in two separate packages so you wouldn't save any on taxes either.
I hope this helps! If you'd like me to change the order in any way, just let me know and I'll take care of it for you. Otherwise, it should be sent out with the next two weeks, and you'll receive a confirmation email once our warehouse has processed it for shipping.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to assist you.
Thanks!
Katina
Thank you Katina.
No need to change anything then.
Franz