
NerdianaJones |
So far I've used Chrome, Firefox and even internet explorer. Chrome has the known timing out issue. internet explorer constantly tells me its personalizing the download (whatever that means). I can't even log into my account using Firefox. So what gives? when is it expected for the site to have its stuff together?

skizzerz |

The personalization process adds a watermark with your name, email address, and order number to the top and bottom of each page of the pdf. You will need to click the link again to actually download it after the personalization process finishes (as instructed), the download will not start automatically. Give it 10-15 minutes before clicking the link again instead of the listed 10 seconds, however, due to the increased load on the servers. If that doesn't work, wait another 10 minutes and try again, etc.