I realize that these questions may be stupid, but I just wanted to double check before I did anything stupid.
Can PDFs be downloaded on more than one computer?
There is no limit to where you can download or how many times.
I'm aware that the Humble Bundle has overloaded the servers somewhat, but is there any indication when the site has finished personalizing a PDF?
If you get the "Click again in 10 seconds" message, you do have to click again before the download starts. (Of course, it usually only takes 10 seconds or less.)
Sometimes when clicking on a link for the second time, it brings me to the home page and makes me log in again to view my downloads. Is this normal?
Not ideal, but the website does occasionally kick you out and make you start over, usually when a page times out. It's worse when the website is under stress, like now.
Customer Service Representative
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Hello Swiss,
Those aren't stupid questions! :) I'll be glad to help out.
PDFs can be downloaded on more than one computer/device. They remain in the My Downloads section of your Paizo.com account, so you should be able to access them wherever you can log into your account, assuming it's a device that can normally download PDFs.
There may or may not be an indication when the personalizing stage is complete. If it's a smaller file, the download may start automatically once it has been watermarked. For bigger files, or files that don't prompt an automatic download, there is not an indication. You'll just want to wait a bit before trying again. Under normal circumstances, the personalizing process does not even take the suggested 10 seconds to complete.
Right now the issue is that there are too many people trying at the same time, so clicking over and over may just exacerbate the problem. I would say if you wait a couple minutes before trying to click again and it keeps timing out (when the website kicks you out of the downloads page or makes you log in again), then it may just be best to try again tomorrow. We've reduced some of the strain on our servers, so we're hoping that the downloads will catch up and the issue will be resolved soon.
I hope this was helpful! Please don't hesitate to let us know if there are any further questions or concerns that you may have in the meantime, and we will be more than happy to help out.
Thanks, and have a great weekend!
Katina