order numer (Order 2216915)

[Kinsang]

my order Transaction declined.but payment has been twice.

order numer (Order 2216915) Check plz.

- first payment ( 2016.02.13 ) 48.49 USD
- Second payment ( 2016.02.15 ) 48.49 USD

[Kinsang]

Correct.
Duplicate payment was four times.

1st ( 2016.02.11 ) 48.49 USD
2nd ( 2016.02.11 ) 48.49 USD
3rd ( 2016.02.13 ) 48.49 USD
4th ( 2016.02.15 ) 48.49 USD

[Katina Davis]

Hello Kinsang,

It looks like this issue is being caused by your payment method, as our system is having trouble with the billing address attached to the card. Since resolving the issue will probably include your address, I'll go ahead end send you an email with more information so we can get this figured out.

Please feel free to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.

Thanks!
Katina