| corrupt_reverend |
The product page doesn't say they're back-ordered but I was told you were having supply issues 6 weeks ago and am still waiting on the ones that were part of my order from 10+ weeks ago.
I see that Reaper seems to be out of stock themselves as well.
Any chance you guys can just do a substitution if the pyros are too scarce?
Katina Davis
Customer Service Representative
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Hello corrupt_reverend,
I'm sorry to say that we still haven't received any more of the Goblin Pyros from Reaper, and since they're already past the estimate for arriving, I don't have any information on when we might expect them.
I apologize for any inconvenience that this may have caused, but I'd certainly be happy to substitute another mini in it's place if you'd like. Just let me know which one(s) you're looking at and I can take a peek at our inventory to make sure they're in stock.
Thanks for your patience, please let me know if there's anything else I can do to help out!
-Katina
Katina Davis
Customer Service Representative
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Hi again!
I've got some replacements in mind, but I just wanted to double-check a few things before tampering with your order: you wanted a total of 4 figures, correct? Is it alright if the minis are pre-painted, or were you hoping to paint them yourself?
Just let me know if you have any strong preferences to help my poor indecisive brain pick some out, and then I'll get 'em on the way to you. If there are any other questions you have in the meantime, fire away!
| corrupt_reverend |
I like to paint them myself. I find it kind of therapeutic. No matter what, I know I'll be happy with whatever ya choose. :)
Heck, I think I'm more excited about this mystery package than I was initially about my original order. haha You guys should totally offer a grab-bag type thing!
Thanks again Katina.
Katina Davis
Customer Service Representative
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Alrighty I've got your mystery order all set up. I will be sending a confirmation email along, just because I'd like you to have a record of the change in your order in case you need it.
Unfortunately, I couldn't find any unpainted minis that I thought would be a good replacement. If you look over the order and decide you'd prefer to have different minis, just let me know what you want and I can swap them out. Otherwise, you should be all set!
Thanks!