Order 3807865

[Xero707]

Hi Paizo staff

I Made this order on the 25th of December however, I was not expecting the extra fees that were charged of the on the 29th as this is my first delivery order through you guys I am a little confused as to why I woke up to an extra charge of $107 and a failed order email I would like to clear this up as soon as possible.

Thanks Xero707,

[Katina Davis]

Hello Xero,

It sounds like your order has been having some issues with payment method authorizations. Banks handle authorizations differently, and some will keep them open for longer than others. For this particular order, it seems that you were authorized for the entire order on the 25th, but that charge was not finalized.

For more information on how our authorizations work, you may want to check our FAQ here.

Since the order was large, it looks like our warehouse had to split it up into separate shipments, and tried to finalize the charges for those shipments as they went. The original authorization should have expired, but some international banks are a bit pickier and take longer to release those than others.

Right now, it looks like 2 of the 3 shipments for this order have already been sent out by our warehouse, but the 3rd is being held up because of the payment failure. I've checked our card processor to make sure that we don't see any authorizations pending on our end, so the best bet may be to check with your bank to make sure everything is in order with them. Once that original authorization has been cleared by your bank, we should be able to attempt to process the final bit of your order again.

Hopefully that was helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have, and I will be more than happy to assist you as best I can.

Thanks!
Katina