December Subscription Order 3735174

[Yorgi]

I received the authorization email for Order 3735174 on 12/4. I have not received a shipment email. Can you see what is holding up the order? I notice that GM Gems is now back to "preorder." If that item is holding up the shipment then please put it back in my side cart.

Thanks,

Andy

[Katina Davis]

Hi Andy,

Thanks for bringing this to our attention! It looks like that was the case - GM Gems must have either moved out of the sidecart before it was ready, or there was a problem with inventory after it was moved. I'm sorry for the mixup!

I've moved GM Gems back into your sidecart, and the rest of your order should be ready to go now. Once our warehouse reaches it in the queue, it should be good to go and you'll get a confirmation email.

Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.

Thanks!
Katina