Hey there,
I've been subscribed to the Pathfinder Monthly AP and am having an issue paying for the order in that any card I use gets declined. I have checked with my bank and they have no issues with paying. Any advice on how to fix the transaction error would be appreciated.
Thanks
Customer Service Representative
|
Hi Tamokii,
Thanks for letting us know! I took a peek into your subscription order, and it looks like the error message we're receiving is that the card is not passing the Address Verification System check.
Since I'll have to verify your address, I'll go ahead and send you an email about this issue in just a moment.If there are any further questions or concerns that you may have in the meantime, please let me know.
Thanks!
Katina
Sorry about the slow response, I'm currently going through finals week over here. I'm fairly certain the issue I'm having is that, no matter which browser, I am not being prompt for my CCV information. I'll give Customer Service a call today but just wanting to let you know.
Thanks
|
Customer Service Representative
|
Hi there!
It sounds like you talked to one of my colleagues earlier on the phone, and this should be all worked out now. Looks like the order is just waiting to be processed by our warehouse.
Don't hesitate to let me know if there's anything else I can help out with. Good luck on finals!
Thanks,
Katina