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Hello! I'm sorry to bother you with this, I'm sure this issue pops up often. I'm trying to order a large amount of paint for miniatures, and every time I try to proceed to checkout, it has me enter my password, and boots me back to the main page. I attempt to checkout again, same problem. I've tried clearing cookies, and moving things to my sidecart and back to my main cart. (I'm not exactly sure how the latter option works, I read it on a much older thread that it might help.) Is there any way this dilemma can be resolved? Thank you for your time and patience!
Customer Service Representative
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Hi Ultimagus,
Thanks for letting us know about this! Sounds like the system was just timing out because it's a bit of a larger order. I was able to submit it on my end, and you should be receiving a confirmation email shortly. Feel free to look that over to verify that everything is correct and let me know if anything needs to be changed.
I also wanted to let you know that the majority of these paints need to be ordered from Reaper, and may take a bit to reach our warehouse. You won't be charged until the products are processed for shipping from our warehouse, and if you want to change anything in your order beforehand, just let me know and I'll be glad to assist you with it.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina