Order 3674010

[p-sto]

I'm just checking to make sure that there weren't any problems with the order. The order history says that the book was shipped August 18th but I have yet to receive it. I was hoping someone could tell me if the package actually shipped and if anyone knows how long it typically takes for orders sent to Toronto to arrive. It's entirely possibly that Canadian customs is taking their time with processing the package but since it's been nearly a month I thought it would be worth asking.

[Katina Davis]

Hello P-sto,

I've taken a look into your order, and while I cannot track it, it does seem like it should have reached you by now. I've set up a replacement in your sidecart to be sent with next month's subscription shipment. If you receive the original package in the meantime, let us know. Otherwise, you should receive your replacement soon!

Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to assist you.

Thanks!
Katina

[p-sto]

Thanks, Katina. I'll drop by the post office tomorrow to see if I can find out anything about the order. I'll let you know if the package turns up.

[p-sto]

Okay, looks like the mail was just a little slow this month. The package arrived today so the sidecart you added can be canceled. Thanks once again for the quick reply and sorry for the trouble.

[Katina Davis]

Hi there,

Thanks for letting us know! I'm glad to hear it was just being a bit slow, rather than getting lost. I've canceled your sidecart replacement so you should be all set!

Let me know if there's anything else I can do to help.

Thanks!
Katina