Hey there.
In the above mentioned order, I had ordered 2x "KMC Sleeves (80 pcs) Clear". However, I have just received the order and it contained 2x "Sleeves—Oversized Guard (60) Clear". Is there a way to replace these sleeves or at least send me the correct sleeves?
Thanks for your help in advance.
All the best, Sebastian
Customer Service Representative
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Hello Sebastian,
I'm sorry to hear that you received the wrong sleeves! I've talked to our warehouse a bit, and it seems that we do not currently have the correct sleeves in stock and would have to order them from our distributor before we are able to replace them for you. I wanted to check with you to see what you'd rather do.
If you'd like, I can set up a replacement for the correct sleeves to be ordered and sent out to you, but it could take anywhere between 4 to 18 business days for the cards to reach us before they are shipped. Otherwise, I can just refund the price of the cards and you can keep the wrong ones with our apologies.
Please let me know what you'd prefer, and I"ll be glad to get that set up for you. If there are any further questions or concerns that you may have in the meantime, don't hesitate to let me know and I'll be more than happy to help.
Thanks!
Katina
Hey Katina,
thanks for your quick reply. As I do need the sleeves, I think ordering them is the best idea. I do not mind the delivery time.
Thanks for your help.
All the best,
Sebastian.
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Customer Service Representative
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Hi Sebastian,
Thanks for letting us know! I've set up your replacement order, and I'll go ahead and send you a confirmation email for it in just a moment. Feel free to look it over to verify that everything looks correct. Once it is shipped out, you should receive a confirmation email to let you know that it's on the way.
If it is still pending and you decide you'd like to cancel or change the order, just let me know and I should be able to help out up until it is shipped. If there's anything else that I can help out with in the meantime, please let me know and I will be glad to assist.
Thanks!
Katina