Order 3617763 - missing promo cards

[CainJ]

Hello,
I just received my July subscription item today,
but both Ekkie pack and skull bomb are missing.
Could you please look into this issue?

Thanks in advance.

[Katina Davis]

Hello CainJ,

Thanks for bringing this to our attention! I've put the replacement promo cards into your sidecart, and they should be sent out with your next subscription shipment. Sorry about the mixup!

Please let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help you.

Thanks!
Katina

[CainJ]

Hi Katina,

Thank you for quick response,
You guys are the best!

[CainJ]

Hi,

I got shipping confirmation e-mail for this month, but didn't see Paladin class deck in it. (And also two missing promos from last month)

Could you please recheck my subscription item for August again?

Thank you in advance.

[Katina Davis]

Hello CainJ,

Thanks for letting me know about this! It seems that our system has decided to be stubborn and the class deck + promos got a bit stuck. To make sure that they don't get caught up again, I've moved them into a new order and will be bringing it down to our warehouse to make sure that they send it to you as soon as possible. Since it should have gone out with your August subscription to save you a bit of money on shipping, I've waived the shipping fee for this new order.

Sorry for the ongoing confusion! Our system can be a bit grumpy sometimes, but I think this should work now. Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to assist you.

Thanks!
Katina

[CainJ]

Thank you very much!