Ok, I just found out that I'm going to be moving at the end of the month. To Florida. We'll be leaving around the 22nd.
Should I change the shipping address for July's order to my new address, or will it get to me in time?
Customer Service Representative
|
Hello Kain,
According to our July subscription/new product thread, we'll be starting shipping on the 13th, and plan to wrap it up by the 24th.
Since our shipping queue order can change from month to month, we don't have an accurate way to tell if your subscriptions will ship earlier or later in the two week estimate. Because of that, it's hard to tell if it will reach you before the move. The safest thing would probably be to either temporarily suspend your subscription, or to wait until the subscription order is generated (on the 9th) and then hold it until after the 22nd so you have time to get to your new place. Either way, I imagine that it's better to change your address sooner rather than later.
Just reply to confirm which option would work best for you, and I'll be glad to get it taken care of. If you have any troubles changing the address on your Paizo.com account, just let me know and I should be able to edit it from my end. (If you need help, be sure to send your address via email to customer.service@paizo.com rather than post it on the messageboards, since the boards are public.)
If there are any further questions or concerns that you may have in the meantime, please don't hesitate to ask and I will be more than happy to help out.
Thanks!
Katina
Alright. I'm going have you guys send it to the new address. Once I figure out what that address is. (Please don't judge this freefall through life) :) I will let you guys know asap.
|
Customer Service Representative
|
No judgment here! I know that moving can be very hectic. We'll keep an eye out for your email. Just be sure to let us know if you would like the subscriptions themselves held, or just the order. You can let us know either here, or in your email.
Of course, we'll be glad to help with anything else that may pop up in the meantime. Best of luck with your free fall! :)
Thanks
Katina
Alright. I have changed my shipping address. If it gets there a little bit before I do, the people there will just keep it safe until I get there.
Is this all I have to do, or is there anything else? I don't need the subscriptions delayed or anything like that. I just want to make sure they are sent to a place that I can get them.
|
Customer Service Representative
|
I've checked into your account, and it looks like the address was updated successfully, so you should be all set! Your next subscription should head to the new place with no problem.
Be sure to let me know if you need assistance with anything else, and I'll be happy to help.
Thanks!
Katina