Customer Service Representative
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Hello Theryon,
Thanks for letting us know about this! It looks like the discount should have been applying, but sometimes it has troubles in the shopping cart and won't show up until the items are submitted. Since you were trying to place the order before the discount ended, I should be able to grant the discount for you.
I wanted to check with you first, but if you want I can submit the order on my end and make sure that the discount is applied. Just reply to confirm and I'll get it taken care of.
If there are any further questions or concerns that you might have, just let me know and I"ll be glad to help.
Thanks!
Katina
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Yes, please, Katina.
And just for reference, I had the scenarios Saved for Later in my cart. I added more scenarios into the cart. Added the taxfest15 coupon. Saw the discount that was going to be applied. Went back and moved the scenarios from Saved into the cart. The discount was not applied. I removed (deleted) everything from the cart and tried to re-add the original ones. No discount. It seemed that once the coupon was added to the cart, anything added afterwards would not get discounted. Also, no way to remove the coupon from a cart, even from another computer. Once it was applied, it looks like it needs to be completed to clear.
(And just to be clear, PFS scenarios 6-08 through 6-15.)
Thank you for your help.
You certainly are!
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Customer Service Representative
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Alrighty, everything should be all fixed up! I've pushed the order through and made sure that the discount was applied. The total should've come out to $28.80 after the 10% off.
I've sent you a confirmation email to look over to verify that everything looks correct. If anything seems amiss, just let me know and I'll do some investigating for you. Otherwise, you should be all set!
Please let me know if there's anything else I can help out with. Thanks!