Order 3508495

[Marcus Gehrcke]

Dear Customer service

I really need help with my order 3508495.

I have not resived it, and today i reseved my order 3515263 that i placed the 06-04-2014

And the order that iam missing i placed the 22-03-2015.

Can you help me out?

Bedst regards

Marcus

[Katina Davis]

Hello Marcus,

Thank you for letting us know about this! After taking a look into your order #3508495, it seems that your items were shipped on March 24, with an estimate of 9 - 36 days in transit. Since international orders can sometimes take a long time, this would mean that your shipment should be delivered by May 13th. I would not consider it lost until sometime closer to that date.

We do not have a way of tracking international orders, but if it gets closer to the estimated date and you still have not received your order, please let me know and I will be sure to do some further investigating for you.

Please let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help.

Thanks!
Katina

[Marcus Gehrcke]

Hallo Again.

Still i have not resived my order 3508495.
And the following orders, that all was ship later; order 3526874, order 3501321 and order 3515263. have all arrived.

I know that dont have a way of tracking my order, but can you help in any way?

Bedst Regards

Marcus

[Katina Davis]

Hello Marcus,

Thank you for getting back to us on this! I'm very sorry that your shipment did not arrive. I have set up replacements to be sent out with your pending subscription order #3564009. Please feel free to look over your order history or your updated confirmation email to make sure that everything looks correct.

If everything looks fine, then your replacements should be sent out with your subscriptions soon. If there is anything incorrect that needs to be changed, please let me know, and I will be more than happy to help.

Thanks!
Katina

[Marcus Gehrcke]

Thank You for all your help.

Bedst regards Marcus