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Dear Customer Service,
I have contacted my Credit Card company twice and they inform me that there is no information from this transaction being made or declined at their end.
I have updated my billing address information in my account at paizo and also at my credit card company in order to ensure that wouldn't be reason for such deny.
Can you please check or inform me the reason of this purchase being denied since I have previously purchased products from you?
Please note that I had a similar issue in my last order, at that time I have emailed your customer service but while afterwards I received an automated email informing that my order would be delivered, in no moment I received an reply from my contact with the customer service itself. Not sure if that is standard procedure, but I'd like a feedback when I take the time to contact you.
Lastly, please let me know if there is anything missing or amiss in my account information at paizo so I can prevent such inconvenience in my next (and future) orders and shipments.
Thanks in advance.
Customer Service Representative
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Hello Lokifrid,
I have looked at your order, and the payment method seems fine. Everything on your order appears ready to go, but it has not yet been shipped from our warehouse. We just finished generating subscription orders at the end of last week, and our warehouse is expected to start shipping them today. Generally we allow a 2-week period to get all of our subscriptions sent out. Once they reach your order in the queue, they should have no trouble processing it.
Once your order has been processed for shipping, you should receive a confirmation email to let you know that it is on the way. We do not finalize charges for your order until it is processed for shipment. If you see anything on your account beforehand, it is likely just a temporary authorization.
For more information about our authorization process, you can read our FAQ here. Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina
Thanks again for all the support. I'm glad I became a subscriber of your products.