I placed this order in november for the pdf/book combo and I have not received the book yet as it says it is not in stock. When will this product be in stock? If it is any longer, I would prefer a refund.
Customer Service Representative
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Hello eggplantman,
Thanks for letting us know about this! It has taken us longer than we had originally expected to receive the Psionic Bestiary hardcovers from their manufacturer. While we have not received them yet, they have been order and should be reaching us any time. Once we have received them, our warehouse will make a point to get them into orders and sent out as quickly as they are able.
If you would prefer to cancel the order, let me know and I will be able to assist you. Otherwise, I believe that your order should be on the way to you within the next week or so, depending on when the books arrive.
Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.
Thanks!
Katina
Hello eggplantman,
Thanks for letting us know about this! It has taken us longer than we had originally expected to receive the Psionic Bestiary hardcovers from their manufacturer. While we have not received them yet, they have been order and should be reaching us any time. Once we have received them, our warehouse will make a point to get them into orders and sent out as quickly as they are able.
If you would prefer to cancel the order, let me know and I will be able to assist you. Otherwise, I believe that your order should be on the way to you within the next week or so, depending on when the books arrive.
Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.
Thanks!
Katina
Anymore news on this Katina? I would like this book but I really don't want to wait much longer as this order is WAY overdue at this point.
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Customer Service Representative
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Hi there,
I'm sorry for the delay but we are still waiting to receive these books from Dreamscarred Press. As far as I know, they have been delayed with getting their products sent out, so we do not know when we will be receiving them in our warehouse. We'll be following up with them to see if they have any updates for us, but right now we don't have any more details on the delay or when we may get the books.
If you'd like to cancel the order, just let me know and I should be able to help out. Again, I am very sorry for the inconvenience of the wait, but I will be glad to help out in any way that I am able.
Thanks!
Katina
Hi there,
I'm sorry for the delay but we are still waiting to receive these books from Dreamscarred Press. As far as I know, they have been delayed with getting their products sent out, so we do not know when we will be receiving them in our warehouse. We'll be following up with them to see if they have any updates for us, but right now we don't have any more details on the delay or when we may get the books.
If you'd like to cancel the order, just let me know and I should be able to help out. Again, I am very sorry for the inconvenience of the wait, but I will be glad to help out in any way that I am able.
Thanks!
Katina
Ok, let's cancel the order for the book then. you have been very prompt and helpful but this is too long to wait for a book that I thought was in stock.
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Customer Service Representative
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Alrighty, I've canceled your order for the Print/PDF bundle, and I'll be sending you a confirmation email just a moment so that you can look it over to verify that the correct changes have been made.
I've removed the PDF from your account, since the bundle was not yet charged for. If you'd like to repurchase the PDF separately, just let me know and I can help you with that process. Otherwise, let me know if there are any other questions that I can help out with in the meantime.
Thanks!
Katina