It's been listed as "Pending" for three weeks while other orders after have already made it to the side cart. Since I've had things stuck in limbo in the past I just wanted to follow up on this and be sure the goblins didn't eat it. Hopefully the non-pre order things can get cleared to make it in with April's subscription shipment.
Customer Service Representative
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Hello Tony,
Thank you for letting us know about this! After taking a look into your order #3489572, it does look like the order was settling in for a good, long session in limbo. The goblins haven't eaten it yet, but let's just say that they were setting the table for it. I'm very glad you let us know that it was acting suspicious!
Now the question is whether you would prefer to have these items sent right away, or if you would like them to wait for your next subscription order. The Iconic Heroes sets are preorders, so those will have to wait, but it looks like just about everything else is ready to go. Just let me know what you'd like to do with those items and I'll be glad to get things all settled.
If there are any other questions or concerns that you may have in the meantime, don't hesitate to let me know. Thanks!
-Katina
Thanks for the quick reply. I'm in no particular rush for the items so the next subscription shipment works for me.
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Customer Service Representative
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Hi there!
Alrighty, you should now see everything from that order pending in your sidecart. Once we generate your April subscription, you should see those items move into your new order automatically. If you see your April subscription show up but the sidecart hasn't budget, just let us know and we can take care of it before it ships.
If there are any further questions you may have in the meantime, just let me know!
Thanks, and have a great weekend!
Katina